Microsoft Teams Self-Service
End users request Teams and SharePoint workspaces themselves, manage memberships and find existing workspaces - within the rules IT sets. No IT ticket, no administrator rights. Part of the Valprovia Governance module (Standard tier).
Basics
What is self-service in Microsoft Teams?
Self-service is a portal built into Microsoft Teams through which end users create Teams and SharePoint workspaces, manage members, find workspaces and track their lifecycle - all within the rules IT defines. The dashboard offers My Workspaces, Requests, Favorites, Explore and Archived.
A wizard guides through the request in minutes: choose a template, security level, metadata, name and business reason, owner and optionally members and guests. Without approval, creation starts immediately (2-5 minutes); if approval is configured, the approver is notified via a Teams card - if nobody responds within five days, the request is rejected automatically.
What end users can do themselves is governed by security levels: guest access, visibility (public/private), join and leave rights, and whether owners may change the level afterwards. IT defines templates, available security levels, approval workflows and guest rules - within these guardrails users act independently. Part of preventive Microsoft Teams governance.
Frequently asked questions about self-service in Microsoft Teams
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How do end users request a workspace?
Through a wizard in the self-service portal: choose a template, security level, metadata, name and business reason, owner and optionally members and guests - then submit the request. Depending on the configuration, the workspace is created immediately or goes through approval.
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Does IT keep control with self-service?
Yes. IT defines templates, available security levels, approval workflows, guest rules and minimum/maximum owner and member counts. Within these guardrails end users act independently; standardization and compliance are enforced automatically.
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How long does approval take?
The approver is notified immediately via a Teams card and decides to approve or reject. If nobody responds within five days, the request is rejected automatically.
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What can end users manage themselves?
Owners can add or remove owners, members and external guests, change roles and add Azure AD groups as members. External guests are invited with a mandatory expiration date; owners are notified before expiry and can extend it.
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What are security levels for?
Security levels define, per workspace, whether guests are allowed, whether the workspace is public or private, whether users can join themselves, and whether owners may change the level afterwards. Self-service stays flexible yet policy-compliant.
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What happens with a failed request?
The request gets the status Failed with an error description and can be resubmitted via Retry. The original request is kept for auditability.
Empower end users - without giving up control
See how Valprovia Governance enables self-service within clear IT guardrails. Talk to one of our experts.